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Click hereFrequently Asked Questions (FAQ)
What is your return policy?
We offer hassle-free returns within 30 days of purchase. Items must be unused, in original packaging, and include proof of purchase.
How do I start a return or exchange?
Please contact our customer service team at daniel@tsideup.com and/or thissideup.2019@gmail.com to initiate the process, and we’ll guide you through it.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your package.
How long does shipping take?
Orders are typically processed within [1-2 business days] and delivered within [5-12 business days], depending on your location.
Are your backpacks waterproof?
Yes, most of our backpacks are made with water-resistant materials to protect your belongings from light rain. For heavy-duty waterproofing, we recommend using an additional rain cover.
Do your backpacks have laptop compartments?
Yes, almost all of our backpacks include a dedicated laptop compartment, suitable for devices up to 16'
Do your wallets have RFID protection?
es, all our wallets come with built-in RFID protection to keep your cards and personal information safe.
How do I contact customer service?
You can reach out to us via email at daniel@tsideup.com and/or thissideup.2019@gmail.com or through our contact form on the website.